General Conditions of Use and Sale

GENERAL CONDITIONS OF USE AND SALE

Wieva Srl provides you with site features and other products and services when you visit or shop on Shoeslabproject.com (hereinafter: the "site"). We invite you to read our Privacy Policy, our Cookie Policy to understand how we collect and process your personal data through our site.

 

General conditions of use

We invite you to carefully read these general conditions of use before purchasing on Shoeslabproject.com. By using our site you fully accept these General Conditions of Use.

1. ELECTRONIC COMMUNICATIONS

When you use our site, or send us emails, text messages (SMS) and other communications from your computer or mobile device, you are communicating with us electronically. We may communicate with you in a variety of ways, including by email, text messages (SMS), in-app notifications, or by posting messages and communications on the site. Subject to specific mandatory laws, for the purposes of this agreement, you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2. TIPS AND CUSTOMIZATION

As part of the site services we will suggest features, products and services, including third-party advertisements that may be of interest to you, and we will also identify your preferences and personalize your user experience.

3. COPYRIGHT AND DATABASE RIGHTS

All content included on or made available through our site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Wieva Srl or its content suppliers and is protected by Italian and international copyright and database right laws. The list of all products included on or made available through our site is the exclusive property of Wieva Srl and is protected by Italian and international copyright and database right laws.

You may not systematically extract and/or re-utilise parts of Shoeslabproject.com without the express written consent of Wieva Srl In particular, you may not use data mining, robots or similar data gathering or extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of our site, without our express written consent. You may not create and/or publish your own database reproducing substantial parts (e.g. prices and product listings) of Shoeslabproject.com without the express written consent of Wieva Srl

4. BRANDS

The graphic material, logos, page headers, icon buttons, characters and service marks included in or made available through Shoeslabproject.com are trademarks or trade dress of Wieva Srl and may not be used in connection with any product or service that is not Wieva Srl in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Wieva Srl. All other trademarks not owned by Wieva Srl that appear on our site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Wieva Srl.

5. LICENSE FOR ACCESS TO SHOESLABPROJECT.COM SERVICES

Subject to your compliance with these Terms of Use and your payment of any applicable fees, Wieva Srl or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of our services. This license does not include any resale or commercial use of any of our services or their content, any collection and use of any product listings, descriptions, or prices, any derivative use of our services or their content, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted in these Terms of Use are reserved by Wieva Srl or its licensors, suppliers, publishers, rights holders or other service providers.

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purposes any content on Shoeslabproject.com, in whole or in part, without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Shoeslabproject.com without our express written consent. You may not use any meta tags or any other "hidden text" utilizing Shoeslabproject.com's name or trademarks without our express written consent. You may not misuse our site and our services. You may use Shoeslabproject.com and its services only as permitted by law. Violation of these Terms of Use will result in the revocation of the authorization or license granted by Wieva Srl

6. YOUR ACCOUNT

You may need your Amazon account to use certain Shoeslabproject.com services and may be required to log in to your account and have a valid payment method associated with it.

If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Go to My Account to manage your payment options.

If you use the services of Shoeslabproject.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and you agree, to the extent permitted by applicable law, to be held responsible for all activities that occur under your account and password. You agree to take all necessary precautions to ensure that your password remains secure and confidential and you agree to notify us immediately if you have reason to believe that any third party knows your password, or if your password is being, or is likely to be, used in an unauthorized manner. You are responsible for ensuring that the data you provide to us is accurate and complete and to notify us immediately of any changes to the information you have provided to us. You can access your information from the My Account section of the site. We invite you to consult this page containing some tips on how to protect your privacy to access your personal data.

You shall not use Shoeslabproject.com and its services:

(i) in any way that causes, or may cause, interruptions, damage or malfunctions to our site or its features;

(ii) for fraudulent purposes, or in any case to commit illegal activities;

(iii) (iii) to cause annoyance, prejudice or apprehension.

We reserve the right to prevent access to Shoeslabproject.com or to close your account if your behavior constitutes a justified reason to do so. This will occur, in particular, in the event of a violation of applicable law, applicable contractual provisions, our guidelines or our policies, all of which are accessible on our site. Despite such limitation or closure, you may continue to have access to any services purchased up to that point.

7. INTELLECTUAL PROPERTY RIGHTS INFRINGEMENTS

Wieva Srl respects the intellectual property rights of others. If you believe that your intellectual property rights have been used in a way that may constitute infringement, please notify us using our contact details on Shoeslabproject.com.

8. OUR RESPONSIBILITIES

We will do our best to ensure that access to Shoeslabproject.com and its services is provided without interruption and that transmissions are error-free. However, due to the nature of the Internet, uninterrupted access and error-free transmissions cannot be guaranteed. In addition, your access to Shoeslabproject.com and its services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new features or services. We will attempt to limit the frequency and duration of these suspensions and limitations.

Wieva Srl will not be responsible for:

(i) losses which do not arise as a result of our breach of these terms and conditions;

(ii) any loss of business opportunity (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure);

(iii) any other indirect or consequential loss which was not reasonably foreseeable to either you or us at the time you commenced using Shoeslabproject.com and its services.

We will not be liable for any delay or failure to perform any of our obligations under these terms of use if the delay or failure arises from an act of God or force majeure. This provision does not affect your statutory rights, in particular your right to receive the goods purchased within a reasonable time or to be reimbursed in the event of non-delivery due to circumstances arising from an act of God or force majeure. The laws in force in some countries may prohibit the limitations of liability indicated above. If such provisions are applicable, the limitations of liability indicated above will not apply and you may have additional rights. Nothing in this provision limits or excludes our liability for death or personal injury caused by our negligence or by fraud or gross negligence.

9. APPLICABLE LAW AND JURISDICTION

These General Conditions of Use are governed by Italian law (and in particular by articles 46 – 67 of the Consumer Code which regulates distance contracts, and by Legislative Decree 09/04/2003 n. 70 on electronic commerce) and must be interpreted in light of this.

For any dispute that may arise in connection with these General Conditions of Use, you may activate an out-of-court dispute resolution procedure in compliance with the requirements of articles 141 et seq. of the Consumer Code. In the event that you activate the aforementioned procedure, Wieva Srl guarantees its participation in an attempt at an amicable settlement that you may promote through the online dispute resolution procedure made available by the European Commission at http://ec.europa.eu/consumers/odr/

10. EXPORT CONTROLS

You agree not to export, re-export, or transfer any products purchased from the Site to any country, individual, company, organization, or entity to which such export is restricted or prohibited by law. For example, economic sanctions and embargoes imposed by the European Union, the United Nations, the United States Departments of State, Treasury, or Commerce, and other governmental authorities (such as embargoes imposed on specific countries, or economic sanctions imposed on individuals or companies for terrorist or money laundering offenses) may prohibit you from taking products, even for personal use, into other countries, and/or from sending products (whether physically by mail or digitally via email or file sharing) to certain individuals, companies, organizations, or entities. In addition, you agree not to purchase any products or services from the Site if you yourself are subject to such restrictive measures (sanctions).

11. MODIFICATIONS TO THE SERVICE OR CHANGES TO THE CONDITIONS

We reserve the right to modify the services, policies and these General Conditions of Use at any time to offer new products or services or to comply with legal and regulatory provisions. You will be subject to the policies and terms of the General Conditions of Use in force from time to time when you use Shoeslabproject.com and its services. If any provision of these conditions is held to be invalid, void or for any reason unenforceable, such condition shall not affect the validity and effectiveness of the other provisions.

12. WAIVER

In the event of a breach by you of these General Conditions of Use, the failure by us to exercise the right to take action against you, does not constitute a waiver by us to act for the violation of the obligations undertaken by you.

13. MINORS

We do not sell products to minors. If we sell products for girls, please note that they can only be purchased by adults. If you are under 18, you can use Shoeslabproject.com and its services only with the involvement of a parent or guardian.

14. OUR CONTACTS

This site is owned and operated by Wieva Srl Via dei Cristallini, 87, 80137 – Naples, Share capital: 10,000 EUR, VAT number: 09339371214, REA number: NA1025191, Tel.: +39 347 629 23 58, E-mail: info@shoeslabproject.com.

General conditions of sale

The offers on our website Shoeslabproject.com are aimed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to either a commercial or professional activity.

1. Conclusion of the contract and delivery of the products

1.1                    By placing an order, you declare that you are acting exclusively for private purposes.

1.2                  Each order placed on Shoeslabproject.com implies the conclusion of a sales contract between the buyer and Wieva Srl

1.3                  By clicking on the “Buy now” button, you place a binding order for the items in your virtual shopping cart. Once your order has been sent, Wieva Srl will send you an order confirmation email within a reasonable time. The sales contract is deemed to be concluded between Wieva Srl and the customer when the latter receives the order confirmation. If the customer does not receive any order confirmation within the time limit indicated in this art. 1.3., the relevant order shall be deemed to have been rejected by Wieva Srl and, therefore, void. Orders for which you have opted for advance payment will be shipped as soon as Wieva Srl receives full payment of the purchase price and any shipping costs. It is for this reason that we invite you to pay the price as soon as you receive the order confirmation and in any case within the following 7 days.

1.4                  By accepting these general conditions of sale, you give us your prior consent to the transfer of credits for the payment of the purchase price to third parties.

1.5                  Where the products in the order are not available for reasons beyond the control of Wieva Srl, we will promptly notify you. In this case, however, Wieva Srl will not be under any obligation to deliver the goods ordered, unless Wieva Srl has assumed the procurement risk in relation to the products forming the order in question.

In any case, if the products ordered are not available, Wieva Srl will promptly refund you any sums already paid.

1.6                  Wieva Srl does not assume responsibility for having to search for and obtain unavailable products from other sources. This provision also applies to orders relating to fungible goods (for which only the type and characteristics of the products are described). Wieva Srl is only obliged to deliver what is available in stock and what may have been ordered from its suppliers to produce the footwear. Wieva Srl makes deliveries only in Italy. If the delivery time is expressed in working days, all those between Monday and Friday inclusive are considered as such, with the express exclusion of any public holidays.

1.7                  We reserve the right to refuse or cancel an order where the order has been submitted using any software, robot, crawler, spider or any automated system or script-based behavior and any use of third party services to submit an order on your behalf.

2. Prices, shipping costs and express delivery

2.1                  By making a purchase on Shoeslabproject.com, as our customer, you are required to pay the price published on the product page at the time of sending the order. The price indicated is final and includes VAT.

2.2                Shipping costs amount to Euro 8.00 (VAT included), as indicated on the product detail page and in the cart during the order process. These shipping costs are invoiced by Wieva Srl. In the event that you decide to return the products in accordance with the procedure provided for by these conditions of sale and by applicable law, the shipping costs will be refunded.

3. 
   
   Payment

3.1                  Wieva Srl accepts various payment methods including, for indicative purposes, credit card, bank transfer and Paypal. Wieva Srl reserves the right to refuse certain payment methods and to request different payment methods for certain orders. Please note that Wieva Srl only accepts payments from bank accounts within the European Union (EU) and that the customer is responsible for any costs associated with the transaction.

3.2                 If you purchase with a credit card, the charge will be made when your order is shipped.

3.3                 As a buyer, you agree to receive invoices and credits exclusively in electronic format.

4. 
   Using Gift Cards

4.1. Gift vouchers can be purchased, and can only be used to purchase Wieva Srl products but not to purchase additional gift vouchers. If the value of the gift vouchers is not sufficient to cover the value of the products ordered, the difference can be paid using any of the accepted payment methods.

4.2. Gift cards can only be used before placing the order, they are not redeemable for cash and the credit they represent does not accrue interest.

5. Right of withdrawal

5.1 As our customer, you have the right to withdraw from any order you place on Shoeslabproject.com, without providing any reason and with any declaration, provided it is explicit, delivered to Wieva Srl within 14 days.

5.2 The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by you in a single order and delivered separately, the 14-day period begins from the day on which you or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

5.3 To exercise your right of withdrawal, you must inform us at the following email address: cambiresi@shoeslabproject.com , by releasing any explicit declaration of your decision to withdraw from the contract.

5.4 The deadline for withdrawal is considered respected if you send your declaration before the expiry of the 14-day period starting from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by you in a single order and delivered separately, the 14-day period starts from the day on which you or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

5.5 In case of withdrawal, the shipping costs will be at your expense (you can use any courier you trust) and the latter must be made to the following address:

Wieva Srl

Crystalline Street, 87

80137 – Naples

347 629 23 58

5.6 The right of withdrawal is however excluded in relation to sealed products that are not suitable for return for reasons of hygiene or related to health protection and that have been opened after delivery. The right of withdrawal is also excluded for products worn on occasions that go beyond the normal context of trying on the fit, and, in some cases, for customized products.

5.7 Following withdrawal from this contract, Wieva Srl will refund all payments made by the buyer, including delivery costs, without undue delay and in any case no later than 14 days from the day on which Wieva Srl is informed by you of the decision to exercise the right of withdrawal. Such refunds will be made using the same payment instrument used by you during the purchase, unless otherwise agreed.

5.8 You are required to return or deliver the products without undue delay and in any case within 14 days from the day on which you communicated your intention to withdraw from the sales contract, and you are also required to return the products:

- properly packaged in their original packaging, not ruined, damaged or soiled and equipped with all accessories and documentation. In the event of loss of the original packaging, you must, at your own expense, provide for its replacement in order to proceed with the return;

- equipped with the transport document (present in the original packaging), and the "Cambi Shoes Lab Project" form (which must be requested from our consultants when communicating the change) filled in in all its parts, in order to allow Wieva Srl to identify you (Order number, name, surname and address);

- without obvious signs of use, other than those compatible with carrying out a normal test of the item (they must not show signs of prolonged use or in any case exceeding the time necessary for a test and must not be in such a condition as to not allow for resale).

If the returned product does not comply with the provisions of this article, or if the exception to the right of withdrawal indicated in art. 5.6 applies in relation to sealed products, the withdrawal will not be effective.

6. Changing the product size

6.1. Without prejudice to the provisions regarding the right of withdrawal in art. 5 of these general conditions of sale, Wieva Srl provides you with the possibility of changing the size of the product.

In this case, the shipment will be at your expense (you can use any courier you trust) and must be made to the following address:

Wieva Srl

Crystalline Street, 87

80137 – Naples

347 629 23 58

change@shoeslabproject.com

6.2. The product must be shipped in its original packaging, inside which the "Cambi Shoes Lab Project" form must be inserted (which must be requested from our consultants when communicating the exchange) filled out in all its parts.

6.3. Once we have received the pair to be exchanged, we will ship the product in the size you have chosen for the exchange at our expense.

6.4. The deadline for proceeding with a size change is set at 15 days from the moment of receipt of the goods (the courier's electronic delivery receipt is valid), except in exceptional cases.

6.5. Wieva Srl does not allow the possibility of changing the size of products worn on occasions other than those normally used to try them on, and in some cases, even for customized products.

6.6. Only for products purchased from the "Outlet" section is it possible to change size (if available) or model using the price of the shoe, excluding shipping costs, as credit for the purchase of another product.

 

7. Refunds

Invoices will be issued exclusively in electronic format.
Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for payment. For payments made by Paypal or credit card, the refund will be made to the Paypal account or credit card.

8. Warranty for defects and non-conformities of the products and additional information

8.1                 The provisions of the Consumer Code regarding the guarantee for defects and non-conformity of the products apply to purchases made on Shoeslabproject.com. You will therefore be granted the rights set forth in art. 130 of the Consumer Code and these rights must be exercised within the terms set forth in art. 132 of the same Consumer Code.

8.2                You can archive your order details by using the relevant browser command to save the order summary that appears on the last screen of the purchase process, or by waiting to receive the automatic order confirmation message that Wieva Srl sends via email following completion of the order. This confirmation message includes the order details and the general conditions of sale, and can easily be printed or saved using the functions made available by email programs.

9. Applicable law

 

9.1        These general conditions of sale and the sales contracts are governed by Italian law (and in particular by the Consumer Code - which in articles 46 to 67 regulates distance contracts - and by Legislative Decree no. 70 of 09/04/2003 on electronic commerce) and must be interpreted in light of this.

9.2        For any dispute that may arise in connection with the general conditions of sale and/or sales contracts, customers may activate an extrajudicial dispute resolution procedure in compliance with the requirements of articles 141 et seq. of the Consumer Code. In the event that you decide to activate the aforementioned procedure, Wieva Srl guarantees its participation in an attempt at amicable settlement that you may promote through the online dispute resolution procedure made available by the European Commission at http://ec.europa.eu/consumers/odr/.

We invite you to read these conditions carefully before using Shoeslabproject.com and its services. By browsing the site, you fully accept these conditions.